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30-Day Money-Back Guarantee

At Multimedia Australia, we are confident that you'll find Alligator Snap a great way to create webpages. To back up our claim, we're offering a 30-day money back guarantee on your purchase of Alligator Snap in addition to the statutory rights you already have under the law of the state of Queensland, Australia. This page describes how our money-back guarantee works and the conditions under which a refund for Alligator Snap will be given under this guarantee.

To help make sure that Alligator Snap is the right choice to you, prior to making your purchase, you may wish to read the following points, which are a basic summary of Alligator Snap:

• Alligator Snap is a computer software program that is used to create individual webpages. The program is aimed at complete beginners. If you are looking for a professional Web development solution intended to create entire websites, we recommend you choose Multimedia Australia's BestAddress HTML Editor instead, which also has visual webpage editing capabilities.
• Your computer needs to meet the minimum system requirements so that Alligator Snap can be installed and run.
• Alligator Snap uses the Microsoft® .NET Framework - a new technology under which computer software runs. If your computer does not have the latest version of the Microsoft® .NET Framework installed, you may be required to download and install it as part of the installation process, which will require an Internet connection.

How the Refund Policy for Alligator Snap Works

Multimedia Australia, the developer of Alligator Snap, is dedicated to ensuring that you are completely satisfied with your purchase. In the unlikely event that you are not entirely satisfied that Alligator Snap meets its description on www.alligatorsnap.com, please let us know by contacting us at http://www.mmaus.com/contact.html. We will then attempt to rectify the situation for you. If after 10 working days after contacting us, you are still not satisfied with the outcome, we will be happy to give you with a full refund on your purchase price. Please note that our money-back guarantee offer for Alligator Snap is in addition to statutory rights you already have under the law of the state of Queensland, Australia.

Alligator Snap is sold as an electronic download. Since there is no physical product for you to return, we have developed a system to help reduce the risk of fraudulent refund requests. We therefore require you to simply fill out and return a form before your refund is processed.

When requesting assistance/making a refund request for Alligator Snap, we will in most cases get back to you within 24 hours during business days. In the event that you do not receive a reply within this time, it is likely that we did not receive your request or that any spam filters that may be on your computer accidentally blocked our response. It is your responsibility to please make sure that we have received your message, by re-sending/following up any request.

Time Periods

As long as you let us know that you are not entirely satisfied with your purchase within 30 days of us processing your order, you will be eligible for our money back guarantee offer within a reasonable time from that date provided that all conditions described in this document have been met.

Outlined below are the circumstances in which our 30-day money back guarantee for Alligator Snap does not apply. In these cases, your rights to a refund for Alligator Snap will be made in accordance with applicable legislation of the state of Queensland, Australia.

• If we reasonably believe the claim to be fraudulent.
• The customer does not respond to our communication after we contact them.
• Ownership of the license has been passed on to or obtained by a third party.
• The customer has already developed one or more webpages with the product without any problems.
• Reasonable grounds exist to believe that the claim is somehow related to software piracy.
• The claim is for an unavailable function which is not stated on www.alligatorsnap.com. We offer a free priority feature suggestion service - if you are after a function in our software which is not currently available, please let us know through this service so that we may add it for you.
• Any other legal requirement or obligation applies.

This additional standard money-back guarantee refund policy is subject to change at any time without prior notice.

Microsoft, Microsoft Internet Explorer and Microsoft Windows are either registered trademarks of Microsoft Corporation in the United States and/or other countries.

* Terms and conditions apply. Refer to http://www.alligatorsnap.com/guarantee.html for details.